I turn complex information into clear, useful content people can understand, trust, and act on.
Senior technical writer, content strategist, and editor with experience across enterprise healthcare, publishing, and independent consulting. I specialize in translating complex technical, operational, and regulatory information into documentation people can understand, trust, and use.
I work closely with subject matter experts and cross-functional teams to understand complicated processes, identify information gaps, and create content that serves both business needs and the people actually using it.
My work includes technical documentation, SOPs and workflows, knowledge bases, training and onboarding materials, content strategy, and substantive editing.
Available for remote opportunities in technical writing, knowledge management, content strategy, training and enablement, editorial, and content operations.
A collection of writing that showcases my ability to inform, persuade, engage, and move audiences to action across topics, formats, and channels.
Excerpt from an original essay published in Letters from Kindlebrook, my author newsletter. Written for aspiring and working authors, the piece uses humor, direct address, and publishing expertise to persuade readers to reconsider how they approach manuscript submission.
Excerpt from an original essay published in Letters from Kindlebrook. Written in response to contemporary political and cultural uncertainty, the piece uses humor, narrative voice, and emotional appeal to explore art as resistance, refuge, and connection.
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Fourteen years inside enterprise healthcare taught me that documentation is infrastructure, not paperwork.
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At Gainwell Technologies, I supported Medicaid operations through documentation used across business, operational, compliance, and technical teams. My work included SOPs, policies, workflow documentation, training materials, knowledge resources, and process guidance, along with documentation governance, quality review, and cross-functional collaboration.
Explore the systems, processes, and documentation work behind my enterprise experience →
The following samples represent the types of documentation I developed throughout my career supporting enterprise healthcare operations.
Healthcare Prior Authorization Workflow Guide
Audience:
Medicaid operations and provider-facing teams
Challenge:
Translate a complex, multi-step prior authorization process involving multiple departments, requirements, and escalation paths into usable guidance.
Solution:
Designed a task-focused workflow guide combining step-by-step procedures, decision points, documentation requirements, and escalation guidance.
Skills demonstrated:
Process analysis, workflow documentation, SME collaboration, information architecture, healthcare documentation
Tools:
Microsoft Word, SharePoint, Visio
Audience: New Employees
Challenged: Reduce onboarding confusion and improve consistency.
Solution: Developed structured onboarding procedures and reference documentation.
Tools: Word, SharePoint.
Knowledge Base Article Collection
Audience: Internal Staff
Challenge: Improve access to frequently used operational information.
Solution: Developed searchable knowledge base content and standardized article templates.
Tools: SharePoint, Confluence.
Senior Editor & Documentation Lead
City Owl Press | Remote | 2018–Present
Lead complex editorial and content projects from acquisition through publication, coordinating authors, editors, production teams, and other stakeholders across structured review and approval workflows. Develop editorial guidance, documentation standards, process resources, and author-facing materials that improve consistency and help projects move efficiently from initial evaluation through final delivery.